Operations Management Exam
Why is operations management a more encompassing term than production management?
- Operations management is concerned with multiple products and services
- Operations management refers to service as well as manufacturing organizations
- Operations management is broader including the financing and marketing functions
- Operations management makes use of the tools of quantitative analysis and
computer systems
Which of the following functions is responsible for the actual movement of goods and/or services across organizations?
- Logistics
- Operations
- Purchasing
- None of these
The four decision areas in operations management are:
- Planning, technology, inventory, and control
- Process, quality, capacity, and inventory
- Process, quality, technology, and capacity
- None of these
A productive systems approach:
- Views operations as a separate organizational function
- Must provide feedback information for control of process inputs and technology
- Is of limited use in service organizations
- Disregards human and social concerns
Capacity decisions:
- Include staffing and scheduling
- Include inventory control
- Include defining product specifications
- None of these
Inventory decisions involve:
- Determining what to order, how much to order, and when to order
- Tracking the flow of materials
- Managing the finished goods inventories
- All of these
The contemporary operations themes signify that:
- More emphasis should be placed on manufacturing than on service industries
- Every operation should be externally directed to meet the customers' requirements
- Operations decisions should precede decisions in other functions in an organization
- To be competitive, strategies for operations should exclude broader supply chain
issues
The essence of operations management can be described by:
- Process, capacity, and people
- Decisions, function, and process
- Planning, control, and organization
- Integrated planning and control
Which of the following is not a contemporary theme in operations?
- Globalization of Operations
- Lean Operations
- Quality Teams
- Environmental Concerns and Sustainability
The three primary functions that exist in most business organizations are:
- Operations, accounting, and finance
- Operations, production, and finance
- Production, marketing, and human resources
- Operations, finance, and marketing
The three major functions of business organizations:
- Are mutually exclusive
- Function independently of each other
- Interface with each other
- Do not interface with each other
The four major decision responsibilities of operations management are:
- Process, quality, capacity, and human resources
- Process, quality, human resources, and inventory
- Quality, inventory, human resources, and capacity
- Process, capacity, quality, and inventory
Which of the following is not in the process category of the operations decision framework?
- Layout of the facility
- Job design
- The type of equipment and technology
- Product or service inspection
Supply chain management includes the integration of:
- Suppliers
- Manufacturers
- Customers
- All of the above
The supply chain extends from:
- Supplier to manufacturing
- Supplier to supplier
- Dealer to customer
- Supplier to customer
Supply chain management includes all of the following except:
- Purchasing
- Inventory control
- Advertising
- Customer service
A comprehensive decision-making framework for operations includes:
- Consideration of other organizational functions
- Consideration of operations in isolation of other functions
- Suppliers but not customers
- Customers but not suppliers
The transformation view of the Operations function provides a unified approach for studying the manufacturing and service industries.
