NECI 911 Dispatch Certificate Test Graded A+
Question :PSAP
CORRECT ANSWER :Public Safety Answering Point
Question :OETS
CORRECT ANSWER :Office of emergency
telecommunication services
Question :voice inflection
CORRECT ANSWER :the tone of your voice; remaining
calm without showing excitement
Question :ECO
CORRECT ANSWER :Emergency communications officer
Question :PST
CORRECT ANSWER :Public Safety Telecommunicator
Question :NECI
CORRECT ANSWER :National emergency communications
institute
Question :PSDP
CORRECT ANSWER :Public safety dispatch point
Question :ANI
CORRECT ANSWER :Automatic Number Identification
Question :ALI
CORRECT ANSWER :Automatic Location Identification
Question :TTY/TDD
CORRECT ANSWER :Teletypewriter/telecommunication
device for the deaf
Question :Titles recognized by FCC
CORRECT ANSWER :PST-TPSTSenior PSTSupervising
PSTChief PST
Question :Ethics
CORRECT ANSWER :Set of principles of right conduct, a
theory or a system of moral values adopted by a particular profession
Question :Ethical standards
CORRECT ANSWER :The rules, standards, and/or
principles governing the conduct of civil service
Question :Code of ethics for PSTs
CORRECT ANSWER :Protection of citizens within
community, standards, and/or principles governing the conduct of civil service
Question :10 ethical standards
CORRECT ANSWER :Limitations of authorityStandards of
law & self-conductProper means to gain proper
endsCooperation with public officialsPrivate conductConduct towards publicRecklessness, misconduct, & incompetence within my professionGifts & favorsAttitude towards your professionPrimary responsibility of the 911 professional
Question :Values
CORRECT ANSWER :A belief, mission, goal, or a
philosophy that is meaningful
Question :LPR
CORRECT ANSWER :License plate reader
Question :Location
CORRECT ANSWER :Primary objective
Question :Expectations of a caller
CORRECT ANSWER :Expect to speak with a trained
professionalTreated with courtesy
