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NATE Exam: Core Essentials | 121 Questions with
100% CORRECT ANSWER s
Question 1: The ability to utilize all types of communication
skills is ____ to the HVACR technician.
- not as important as "hands-on" technical skills
- somewhat important
- unimportant
- very important
CORRECT ANSWER : d) very important
Question 2: It is important to be ____ in filling out service
orders so that office staff, other technicians, and customers will know what work you completed on the job.
- clear
- complete
- concise
- all of the above
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CORRECT ANSWER : d) all of the above
Question 3: When explaining to a customer that you have
adjusted the system charge, which of the following terms is most appropriate?
- Freon
- Gas
- Juice
- Refrigerant
CORRECT ANSWER : d) Refrigerant
Question 4: Listening carefully to what a customer is telling you
____.
- can help you diagnose the problem
- is a waste of time
- is not necessary
- often will only confuse you
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CORRECT ANSWER : a) can help you diagnose the problem
Question 5: When you arrive at a service call and meet the
customer, you should ____.
- ask questions first, then listen to what the customer has to say
- listen to the customer first, then ask questions
- avoid discussion with the customer
- remind the customer that you are the professional and get on
with your work
CORRECT ANSWER : b) listen to the customer first, then ask
questions
Question 6: What is the volume of a room that measures 10 ft by
20 ft with an 8-ft ceiling?
- 800 ft3
- 1,600 ft3
- 2,400 ft3
- 3,200 ft3
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CORRECT ANSWER : b) 1,600 ft3
Question 7: What is the CFM requirements for an 1,800-ft2
house with 8-ft ceilings, if five air changes per hour are needed?
- 400 CFM
- 1,200 CFM
- 1,600 CFM
- 2,400 CFM
CORRECT ANSWER : b) 1,200 CFM
Question 8: What is the CFM requirement for an 2,400-ft2
house with 8-ft ceilings, if five air changes per hour are needed?
- 400 CFM
- 1,200 CFM
- 1,600 CFM
- 2,400 CFM
