Human Resources Management WGU

Human Resources Management WGU C232 Questions and Answers 100% Correct

Question: What are the four implicit HR objectives?

Correct answer: 1. Improve productivity, 2. Improve quality

of work life, 3. Ensure legal compliance, 4. Foster ethical behavior

Question: How does HR influence each of these HR

objectives?

Correct answer: 1. Productivity - HR can influence work

organization and design, increase output with higher quality;

• Provide opportunities for employees; 3. HR must be

familiar with laws and regulations that affect hiring and pay decisions, promotion activities, health and safety regulations;

• Keep ethical and moral behavior (utilitarian and

deontological)

Question: What are the six major trends that have been

identified that represent the major events that influenced the growth and importance of HRM?

Correct answer: 1. Increased competition; 2. The costs and

benefits associated with HR utilization; 3. Productivity changes (resulting from changes in technology, capital investment, the 2008-2014 recession, capital utilization, outsourcing, and government policies); 4. The increasing pace and complexity of social, cultural, legal, demographic, and educational changes; 5. The symptoms of dysfunction in the workplace; 6. Societal trends of the 21st century

Question: HR influences which internal environment factors?

Correct answer: Internal environment includes factors that the

organization controls. Ex: the organization's culture, product

development, mission and strategy are all part of the internal environment

Question: How does the internal environment influence HR

policies?

Correct answer: Culture represents the organization's value

system. Product development, mission, and strategy

Question: What does the acronym SWOT stand for and why

would a company conduct a SWOT analysis?

Correct answer: Strength, Weaknesses, Opportunities,

Threats. Used to assess the firm's abilities and capacities along with forces in the external environment

Question: What are the six HR competencies?

Correct answer: 1. Provide transformational leadership; 2.

Collaborate and resolve strategic challenges within the firm;

• Encourage real employee involvement; 4. Empower and

facilitate learning as well as change and decision-making; 5.Design process and performance systems; 6. Maintain a global business perspective

Question: What are the eight characteristics of a strong HR

professional?

Correct answer: 1. Knowledge of the business and industry; 2.

Greater understanding of economic phenomena; 3. Analytical abilities; 4. Leadership and influence; 5. Propensity for action; 6. Engagement; 7. Political awareness; 8. Customer focus

Question: Explain the difference between an HR generalist

and an HR specialist.

Correct answer: HR Generalist: usually provide guidance, support management and serve as a source of help and

information on human resource matters; HR Specialist:

responsible for specific HRM functions within the

organization (EX: employment and recruiting)

Question: What are the five areas an HR generalist should

have a solid understanding of?

Correct answer: 1. Training and development; 2.

Compensation and benefits; 3. Employee and labor relations;

• Recruiting and selecting employees; 5. Health safety and

security

Question: Define Ethics.

Correct answer: The moral principles and values that an

individual uses to decide whether an action is appropriate

Question: Discuss the importance of ethics in human resource

administration.

Correct answer: HR professionals play a central role in

creating and sustaining a positive work environment; it is