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FLETC BOP MIDTERM EX AM
QUESTIONS & ANSWERS
Question: Managing Diversity (exec. order 13583)
CORRECT ANSWER : Ability to maintain a diverse
workforce that works together in harmony.
Question: Inclusion
CORRECT ANSWER : Is a culture that connects each
employee to the organization.
Question: Diversity
CORRECT ANSWER : Recognizing and responding to
needs of different cultures and occupational groups.
Question: Benefits of managing diversity
CORRECT ANSWER : -attracts highly qualified
candidates -retains, develops and advances the best talent in the organization -increases productivity and efficiency
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-creates an environment that works for everyone -makes bureau an employer of choice -supports mission statement/core values
Question: First encounters
CORRECT ANSWER : We observe, draw conclusions;
then stereotype and then cultural filters come into play.
Question: Judgments without a reality check result in...
CORRECT ANSWER : Selective perception and self-
fulfilling prophecy
Question: Ethnocentrism
CORRECT ANSWER: It is a selective perception in
which we regard our own culture as superior to others.
Question: Sizing up skills (4 skills... PPOl)
CORRECT ANSWER : -positioning
-posturing
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-observing -listening
Question: Change your location when...
CORRECT ANSWER: Sizing up
Question: 3 Main points of positioning
CORRECT ANSWER : -face squarely
-maintain proper distance (5-6 ft) -look directly (maintain eye contact)
Question: Qualities of culturally skilled correctional
worker
CORRECT ANSWER : -listening skills
-communication skills -comprehension skills -confrontation avoidance skills -no stereotyping -avoiding assumptions
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-learning about different cultures -look for win win situations -be yourself -respect others
Question: 3 main points of posturing
CORRECT ANSWER : -stand erect
-eliminate distracting behaviors -incline slightly forward
Question: The 3 factors of observing
CORRECT ANSWER : -behavior
-appearance -environment
Question: Observing is a ...
CORRECT ANSWER : Preventative measure used to
avoid dangerous situations or assaults.
